← PointClickCare
PointClickCare role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Cloud software for senior care providers: electronic health records, care coordination and billing support.
Who you'd be calling
Administrators, Directors of Nursing, and IT or Operations leaders at skilled nursing facilities and senior living communities
Your opener
“Hi [Name], this is [Your Name] with PointClickCare. I know you're juggling a lot at the facility. Do you have a quick minute for me to ask how your team handles patient records and handoffs with hospitals?”
Problems you solve for them
- Care teams struggle to share patient information across settings
- Poor documentation can hurt reimbursement
- Transfers between hospital and facility cause gaps in care
Discovery questions to ask
- What system does your team use today for resident records and care documentation?
- How do you handle information when a resident moves to or from the hospital?
- How much time does your staff spend on paperwork and billing follow-up?
Objections they'll throw at you
“I'm busy right now.”
→ I completely understand, patient care comes first. When would be a better 10 minutes this week for a quick call?
“Not interested.”
→ No problem. Just so I understand, are you happy with how your records and hospital handoffs work today?
“We already use an EHR.”
→ That makes sense, most facilities do. What's one thing your current system makes harder than it should be?
“Just send me an email.”
→ Sure thing. Who on your team should see it, and what would be most useful: care coordination or reimbursement?
Competitors worth knowing
MatrixCare, WellSky
Interview tips for this company
- Learn basic senior care words: skilled nursing, senior living, EHR, reimbursement, transitions of care.
- Be respectful of how busy clinical staff are; show you know they're caregivers first and software buyers second.
Written from public information about PointClickCare to help you practice. Ask an insider what their role play looked like; it's the best prep there is.