← Phoebe
Phoebe role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
AI teammates that help home health agencies coordinate care visits and manage staffing.
Who you'd be calling
Owners, administrators, directors of nursing and scheduling or intake managers at home health agencies.
Your opener
“Hi Sam, this is Alex from Phoebe. I know I'm calling out of the blue. Do you have a quick minute? I talk to home health agencies about the scheduling and staffing scramble, and I wanted to ask how your coordinators handle it today.”
Problems you solve for them
- Coordinators spend hours on phone calls and scheduling to match caregivers with patients
- Staffing gaps lead to missed or late visits
- Admin work takes time away from patient care
Discovery questions to ask
- How does your team fill a visit when a caregiver calls out?
- How many hours a week do coordinators spend on scheduling and phone calls?
- What happens to patients when you can't find a replacement in time?
Objections they'll throw at you
“I'm busy right now.”
→ I get it, home health never slows down. I'll be quick. Would a call early tomorrow morning work better?
“We're not interested.”
→ Fair enough. I'm only curious: is staffing and scheduling a headache for your team, or is it running smoothly?
“We already use scheduling software.”
→ That's good to hear. Where does your team still end up doing things by hand, like calling caregivers or chasing confirmations?
“Just send me an email.”
→ Sure. So I don't waste your time, is your bigger pain finding staff, or the coordination work around it?
Interview tips for this company
- Learn a few home health basics, like what a home health agency does and why caregiver turnover and scheduling are hard.
- Be careful with healthcare language. Show respect for busy clinicians and don't claim AI replaces people.
Written from public information about Phoebe to help you practice. Ask an insider what their role play looked like; it's the best prep there is.