← Parloa
Parloa role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Parloa sells an AI agent platform that lets large companies handle customer service calls and chats automatically.
Who you'd be calling
VPs of Customer Service or Customer Experience, contact center heads, and CIOs at large enterprises.
Your opener
“Hi [Name], this is [You] from Parloa. We help large customer service teams use AI agents to answer calls and chats faster. Do you have a quick moment to tell me how your contact center handles busy periods?”
Problems you solve for them
- Long wait times and busy call centers frustrate customers
- Support costs rise as volume grows
- Hard to keep service quality consistent across channels
Discovery questions to ask
- What are your biggest challenges in the contact center right now?
- How do you handle spikes in call volume?
- Have you tried AI for customer service, and how did it go?
Objections they'll throw at you
“I'm busy right now.”
→ Understood, I'll keep it short. Would a 15-minute call next week work better?
“We're not interested.”
→ Fair enough. Is that because service is running well, or because AI doesn't feel ready for your customers yet?
“We already have a vendor / chatbot.”
→ That makes sense. How well does it handle complicated calls without passing them to a human?
“Just send me an email.”
→ Happy to. What would be most useful to see, so I don't send you something generic?
Competitors worth knowing
Sierra, Cognigy, Decagon
Interview tips for this company
- Learn the difference between a basic chatbot and an AI agent.
- Understand contact center terms like wait time, handle time, and escalation to a human agent.
Written from public information about Parloa to help you practice. Ask an insider what their role play looked like; it's the best prep there is.