← OpenTable
OpenTable role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Online reservations and table management software that helps restaurants fill seats and run the front of house.
Who you'd be calling
Owners, general managers and managers of independent restaurants and small restaurant groups.
Your opener
“Hi, this is [Name] from OpenTable. I know you're mid-shift, so I'll be quick. I'm calling restaurants in [city] about filling more tables on slower nights. Do you have 30 seconds?”
Problems you solve for them
- Empty tables and no-shows cost money
- Phone and paper bookings are messy and slow
- Hard to bring in new diners and keep regulars coming back
Discovery questions to ask
- How do you take reservations today: phone, paper, or an app?
- Which nights or time slots have the most empty tables?
- How do you handle no-shows and last-minute cancellations?
Objections they'll throw at you
“I'm in the middle of service, I don't have time.”
→ Totally get it, I'll be quick. Can I grab 10 minutes tomorrow before you open, say 2pm?
“We're not interested.”
→ Fair enough. Is it because tables are already full, or because you've had a bad experience with booking tools before?
“We already use something for reservations.”
→ Good, then you know how much it matters. What do you like about it, and what do you wish it did better?
“Just send me an email.”
→ Happy to. So I send the right info, what's your biggest challenge right now: no-shows, slow nights, or staff time on the phone?
Competitors worth knowing
Resy, Tock, SevenRooms
Interview tips for this company
- Learn how a diner books on OpenTable and what a restaurant gets from it, then explain it in plain words.
- Practice calling a busy owner: lead with one short benefit, then ask for a specific time to talk later.
Written from public information about OpenTable to help you practice. Ask an insider what their role play looked like; it's the best prep there is.