← NextPatient
NextPatient role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Online self-scheduling software for patients that connects to the EHR, fills open slots, and sends reminders and payment requests.
Who you'd be calling
Practice administrators, practice managers, and owners at independent and mid-size medical practices and specialty groups.
Your opener
“Hi [Name], this is [You] from NextPatient. I know I'm calling out of the blue. We help practices let patients book themselves online so schedules stay full and the front desk gets fewer calls. Is keeping your schedule full something you're working on?”
Problems you solve for them
- Empty slots and no-shows cost the practice money
- Front desk staff spend hours on scheduling calls
- Patients want to book online and often go elsewhere if they can't
Discovery questions to ask
- How do patients book appointments with you today?
- How many open slots or no-shows do you see in a typical week?
- How much of your front desk's day goes to phone scheduling?
Objections they'll throw at you
“I'm busy right now.”
→ I understand, practices are slammed. I'll be brief. Would it be easier if I called back at a quieter time, like early morning or after lunch?
“Not interested.”
→ Fair enough. Can I ask one quick thing before I go: do you have a way for patients to book online today, or is it all phone?
“We already use a scheduling tool in our EHR.”
→ That's common. Many practices find built-in scheduling is basic. Do your patients actually use it to book, or do most still call?
“Just send me an email.”
→ Sure. So I send something relevant, is your bigger issue empty slots, no-shows, or phone volume at the front desk?
Competitors worth knowing
Zocdoc, Luma Health, Phreesia
Interview tips for this company
- Mention that the product plugs into the practice's EHR, since that's a top concern for practices.
- Study how a practice loses money from empty slots so you can talk about it in simple dollar terms without making up numbers.
Written from public information about NextPatient to help you practice. Ask an insider what their role play looked like; it's the best prep there is.