← NexHealth
NexHealth role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Software that lets patients book, fill out intake forms and pay online, and syncs with the practice's existing systems.
Who you'd be calling
Practice owners, office managers and practice administrators at dental, medical and specialty practices
Your opener
“Hi Dr. Smith, this is Alex from NexHealth. I know you're between patients, so I'll be quick. I'm calling because many practices tell us their front desk spends half the day on phones and paper forms. Is that true for you too?”
Problems you solve for them
- Front desk staff spend hours on phone calls for booking and reminders
- No-shows and empty chairs cost the practice money
- Paper intake forms are slow and get re-typed by hand
- Collecting patient payments late or not at all
Discovery questions to ask
- How do patients book appointments today: phone, online, or both?
- How many no-shows or last-minute cancellations do you see in a typical week?
- How do new patients fill out their forms, and who enters that info into your system?
Objections they'll throw at you
“I'm busy right now.”
→ Totally get it, I'll be quick. Can I ask one question, and if it isn't relevant, I'll let you go? How much time does your front desk spend on the phone booking appointments?
“We're not interested.”
→ Fair enough, I'm not sure it's a fit yet either. Out of curiosity, is it that scheduling is already running smoothly, or that it's just not a priority right now?
“We already use something for scheduling.”
→ Good, so you already see the value in it. Does your current tool also handle intake forms and payments, or do those still happen separately?
“Just send me an email.”
→ Happy to. So I send you something useful, what's the biggest headache at the front desk right now, scheduling, forms, or payments?
Competitors worth knowing
Weave, Solutionreach, Demandforce
Interview tips for this company
- Learn the front-desk workflow: booking, reminders, intake, payment. Be ready to talk about it in plain terms.
- Know that the buyer is often a busy practice owner or office manager, so keep every answer short and tied to saving time or money.
Written from public information about NexHealth to help you practice. Ask an insider what their role play looked like; it's the best prep there is.