← Mitek Systems
Mitek Systems role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Software that verifies customer identity and processes mobile check deposits for banks and fintechs.
Who you'd be calling
Heads of fraud, risk, compliance, digital product, and onboarding at banks, credit unions, and fintech companies.
Your opener
“Hi, this is [Name] from Mitek. I'm calling teams that onboard customers online, and I wanted to ask how you check that a new customer is who they say they are.”
Problems you solve for them
- Fake identities and fraud cost financial companies money
- Slow or clunky sign-up makes good customers quit before opening an account
- Compliance rules (know your customer) require reliable ID checks
Discovery questions to ask
- How do you verify identity when someone opens an account today?
- How many applicants drop off during sign-up, and do you know why?
- How are you handling fraud attempts like fake or altered IDs?
Objections they'll throw at you
“I'm busy right now.”
→ Understood. I'll keep it to one question: is fraud or onboarding drop-off a bigger concern for you right now?
“Not interested.”
→ Fair enough. Is your ID verification working well, or is there a gap you'd like to close?
“We already have an ID verification vendor.”
→ Many teams do. How well is it catching fraud without annoying real customers, and would a second opinion help?
“Send me an email.”
→ Sure. Is your focus more on fraud, onboarding speed, or mobile deposit, so I send the right thing? Can we line up a quick chat after you've read it?
Competitors worth knowing
Jumio, Socure, Onfido, Persona
Interview tips for this company
- Learn terms like KYC (know your customer), fraud, and onboarding, and be able to explain each plainly.
- These buyers are senior and busy. Practice short, confident openers and getting to the point in under 20 seconds.
Written from public information about Mitek Systems to help you practice. Ask an insider what their role play looked like; it's the best prep there is.