← Mews
Mews role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Cloud software that runs a hotel's front desk, bookings, and guest payments, replacing older on-premise hotel systems.
Who you'd be calling
Hotel general managers, revenue managers, and IT or operations heads at independent hotels, hotel groups, and hostels.
Your opener
“Hi [Name], this is [You] from Mews. I know I'm calling out of the blue, so do you have a quick minute? We make cloud software for hotels, and I wanted to ask how your team feels about the system they use at the front desk.”
Problems you solve for them
- Old hotel systems are clunky, expensive to maintain, and hard to connect to other tools
- Front desk staff waste time on manual check-in and payment steps
- Guests expect fast, smooth check-in and easy payments
Discovery questions to ask
- What system runs your front desk and bookings today?
- Where does your team lose the most time: check-in, billing, or reporting?
- How well does your current system connect to your payments, booking sites, and other tools?
Objections they'll throw at you
“I'm busy right now.”
→ No problem, I know hotel days are packed. Could we pick a better time this week for a 10-minute chat?
“We're not interested.”
→ I understand. Is that because your current system works well, or because changing it sounds like a lot? I'd like to know either way.
“We already use Opera or another system.”
→ Many hotels do. What would you change about it if you could, like the cost, the updates, or how it connects to other tools?
“Just send me an email.”
→ Sure. What type of property do you run, and what would be most useful to see: front desk, payments, or reporting?
Competitors worth knowing
Oracle Opera, Cloudbeds, Apaleo
Interview tips for this company
- Learn what a PMS (property management system) is for hotels and why 'cloud' beats older on-premise systems.
- Mews's own job post is mostly fluff, so research the product on their site and be ready to explain it in one sentence.
Written from public information about Mews to help you practice. Ask an insider what their role play looked like; it's the best prep there is.