← Maven AGI
Maven AGI role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
AI agents that answer customer support questions and take actions for large companies, lowering support costs.
Who you'd be calling
VPs and Directors of Customer Experience, Customer Support, and Support Operations at large enterprises.
Your opener
“Hi Jordan, this is Alex from Maven AGI. I know you've got a lot going on, so I'll keep it short: we help support teams use AI agents to resolve customer questions faster without adding headcount. Do you have a minute to tell me how your team handles ticket volume today?”
Problems you solve for them
- Support costs keep rising as ticket volume grows
- Customers wait too long for answers
- Answers and customer data are spread across many disconnected systems
Discovery questions to ask
- How many support tickets does your team handle each month, and how fast is that growing?
- What tools do your agents use today to find answers and take actions like refunds or account changes?
- Have you tried any AI or chatbots in support, and how did it go?
Objections they'll throw at you
“I'm busy right now.”
→ No problem, I'll be brief. Is there a better day this week for a short call, or should I send over a quick note first?
“Not interested.”
→ I hear you. Can I ask whether cutting support cost is just not a priority this year, or whether AI is something you've decided to hold off on?
“We already have a chatbot / use Zendesk or Intercom.”
→ Makes sense, lots of teams do. How much of your tickets does it fully resolve without a human getting involved?
“Just send me an email.”
→ Sure. What's the one number you care about most, like cost per ticket or response time? I'll make sure the note speaks to that.
Competitors worth knowing
Sierra, Decagon, Intercom Fin, Ada
Interview tips for this company
- Learn the basics of support metrics: ticket deflection, resolution rate, cost per ticket, and CSAT.
- Prepare for enterprise selling: you will often be calling someone who needs to bring in IT and security, so practice asking who else is involved in a decision.
Written from public information about Maven AGI to help you practice. Ask an insider what their role play looked like; it's the best prep there is.