← Level AI
Level AI role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Level AI uses AI to score, analyze and improve customer calls and chats in contact centers.
Who you'd be calling
VPs and Directors of Customer Support or Contact Center Operations, QA managers and CX leaders at large companies.
Your opener
“Hi [Name], this is [You] from Level AI. I know contact centers keep you busy. We help teams use AI to review customer conversations and coach agents. How does your team handle quality checks today?”
Problems you solve for them
- QA teams review only a small share of calls by hand
- Hard to spot why customers are unhappy or where agents need coaching
- Manual call scoring is slow and inconsistent
Discovery questions to ask
- What share of customer calls does your QA team review today?
- How do you find out why customers call, or where agents struggle?
- What would you change about how you coach agents right now?
Objections they'll throw at you
“I'm busy.”
→ Of course, I'll be brief. I only need 30 seconds to ask one question about your QA process. Is that okay?
“Not interested.”
→ Understood. Is quality review something that's already working well for you, or just not a priority?
“We already have a QA or analytics tool.”
→ Good, so you know the value. Are you able to review every conversation, or just a sample? That's often where teams look for a change.
“Send me an email.”
→ Sure. What would be most useful for me to include: QA, coaching, or customer insights? And can we book 15 minutes to talk about it after?
Competitors worth knowing
Observe.AI, CallMiner, NICE, Cresta
Interview tips for this company
- The company profile is thin, so check Level AI's website before the interview and note what they say about their product and customers.
- Learn simple contact center terms such as QA scoring, agent coaching, CSAT and handle time.
- Enterprise deals involve many people. Practice asking who else would be involved in a decision.
Written from public information about Level AI to help you practice. Ask an insider what their role play looked like; it's the best prep there is.