← Huntress
Huntress role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Managed cybersecurity for small and mid-sized businesses, with 24/7 expert monitoring, endpoint protection and security training.
Who you'd be calling
MSP owners and technicians, plus IT managers or owners at small and mid-sized businesses without a security team.
Your opener
“Hi [Name], this is [You] from Huntress. I know I'm calling out of nowhere. Do you have 30 seconds to hear why I called about protecting your clients from hackers?”
Problems you solve for them
- Small businesses are attacked often but lack security staff
- Antivirus alone misses modern hacker techniques
- MSPs need security they can offer clients without hiring analysts
Discovery questions to ask
- How do you handle security for your clients or your own business today?
- Who responds if something suspicious happens at 2 a.m.?
- What's the hardest part of selling or delivering security right now?
Objections they'll throw at you
“I'm busy right now.”
→ Understood, I'll keep it short. When's a better time this week for a quick call?
“Not interested.”
→ No problem. Is security handled well already, or just not a priority this quarter?
“We already use an antivirus or another security tool.”
→ That's a solid start. Who watches the alerts and responds if something gets past it?
“Send me an email.”
→ Sure. Are you more interested in protecting your own network or your clients'?
Competitors worth knowing
SentinelOne, CrowdStrike, Sophos, Blackpoint Cyber
Interview tips for this company
- Understand what an MSP is: an outside company that runs IT for other businesses.
- Learn EDR in plain words: software that spots and stops attacks on laptops and servers.
- Use a down-to-earth, friendly tone, since MSP owners are busy and dislike jargon.
Written from public information about Huntress to help you practice. Ask an insider what their role play looked like; it's the best prep there is.