← Housecall Pro
Housecall Pro role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Easy-to-use software that helps home service pros schedule jobs, send quotes, invoice and get paid.
Who you'd be calling
Owners of small home service businesses (cleaning, plumbing, HVAC, lawn care, electrical), often with 1 to 20 employees.
Your opener
“Hi Jordan, this is Alex from Housecall Pro. We help home service owners get rid of paperwork and get paid faster. Is that something you're dealing with right now, or do you have a minute for me to ask?”
Problems you solve for them
- Paperwork, quotes and invoices done by hand or on paper
- Chasing customers for payment
- Missed appointments and messy schedules
- Hard to look professional and win repeat business
Discovery questions to ask
- How do you keep track of jobs and send quotes or invoices today?
- How long does it usually take to get paid after finishing a job?
- Who handles the scheduling and answering phones when you're out on a job?
Objections they'll throw at you
“I'm busy right now.”
→ No problem, I know you're working. Can I call you back at a set time, maybe this evening or tomorrow morning, for just 5 minutes?
“Not interested.”
→ Understood. Out of curiosity, are you happy with how fast you get paid and how you handle scheduling today?
“I already use something / pen and paper works fine.”
→ That's worked for you so far, which is great. What would you do with a few extra hours a week if invoicing and scheduling were automatic?
“Send me an email.”
→ Sure. Do you check email on your phone, and is this the best address? And what should I focus on, quoting, scheduling or payments?
Competitors worth knowing
Jobber, ServiceTitan, Workiz
Interview tips for this company
- Their buyers are very busy owner-operators, so practice a short opener and respecting their time.
- Housecall Pro's own posting says interviews are only by phone or Zoom. Follow that, and watch out for scam emails that don't come from a @housecallpro.com address.
Written from public information about Housecall Pro to help you practice. Ask an insider what their role play looked like; it's the best prep there is.