← Hospitable
Hospitable role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Software that automates guest messaging, scheduling and tasks for vacation rental hosts on Airbnb, Vrbo and Booking.com.
Who you'd be calling
Independent short-term rental hosts, property managers and small management companies with several listings
Your opener
“Hi [Name], this is [Your Name] from Hospitable. I saw you manage a few vacation rentals. We help hosts automate guest messages and cleaner coordination so they get time back. Do you have a minute to see if that's useful for you?”
Problems you solve for them
- Answering the same guest messages all day and night
- Coordinating cleaners and check-ins by hand
- Managing multiple listings and platforms gets messy as you grow
Discovery questions to ask
- How many properties do you manage, and which platforms are they on?
- How much of your day goes to answering guest messages?
- How do you coordinate cleaners and turnovers today?
Objections they'll throw at you
“I'm busy right now.”
→ No worries, I'll be quick. Is there a better time later today or tomorrow when I could grab two minutes?
“We're not interested.”
→ Fair enough. Just so I understand, are guest messages and turnovers already running on autopilot for you?
“We already use something.”
→ Good, many hosts do. What do you like about it, and is there anything you still handle by hand every week?
“Just send me an email.”
→ Of course. To keep it relevant, how many listings do you have, and is this the best email for you?
Competitors worth knowing
Guesty, Hostaway, OwnerRez, Lodgify
Interview tips for this company
- Learn host lingo: listing, turnover, channel manager, PMS, check-in, and review score.
- If you have ever stayed in an Airbnb, use that. Talk about the guest side to sound real.
Written from public information about Hospitable to help you practice. Ask an insider what their role play looked like; it's the best prep there is.