← Hiya
Hiya role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Spam and scam call protection plus branded caller ID, so businesses' calls get answered and people stay safe.
Who you'd be calling
Contact center and customer experience leaders at large enterprises, plus product and security leads at phone carriers
Your opener
“Hi Sam, this is Alex from Hiya. Lots of customers don't pick up unknown numbers, so important calls from companies go unanswered. Do you have a minute to talk about how your team handles that?”
Problems you solve for them
- Customers ignore calls because they look like spam
- Scam and deepfake calls hurt customers and brand trust
- Enterprises can't tell why their outbound calls go unanswered
Discovery questions to ask
- What share of your outbound calls get answered today?
- Do your customers ever say your calls look like spam?
- How do you deal with scam calls that pretend to be your company?
Objections they'll throw at you
“I'm busy right now.”
→ I get it. Could I send a calendar invite for a short call next week?
“We're not interested.”
→ No problem. Is call answer rate not a concern, or is someone else handling it?
“We already have a solution for that.”
→ Good to hear. Does it show your company name and logo on customers' phones, or does it do something different?
“Just send me an email.”
→ Of course. Who owns outbound calling on your team, so I send it to the right person?
Competitors worth knowing
TNS, First Orion, YouMail
Interview tips for this company
- Learn what branded caller ID means: your company name shows on the customer's phone when you call. Explain it simply.
- Know that Hiya sells to both businesses and phone carriers. Be ready to ask who the caller is.
Written from public information about Hiya to help you practice. Ask an insider what their role play looked like; it's the best prep there is.