← Hello Patient
Hello Patient role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
An AI patient communication platform built for physical therapy practices to handle calls, scheduling and follow-up.
Who you'd be calling
Owners, practice managers, directors of operations and executives at physical therapy and orthopedic practices.
Your opener
“Hi [Name], this is [Your Name] from Hello Patient. I help PT clinics catch calls and keep patients coming back. Do you have a minute to tell me how your front desk handles calls today?”
Problems you solve for them
- Front desk staff are overwhelmed by calls and missed calls mean lost patients
- No-shows and cancellations leave empty appointment slots
- Patients drop off before finishing their treatment plan
Discovery questions to ask
- What happens to a call when your front desk is busy or the office is closed?
- How many no-shows or cancellations do you see in a typical week?
- How do you follow up with patients who stop coming before they finish their plan?
Objections they'll throw at you
“I'm busy with patients right now.”
→ Totally understand, patients come first. When is a better 10 minutes, maybe early morning or end of day?
“Not interested.”
→ No worries. Is that because calls and no-shows aren't a problem for you, or because you've been burned by software before?
“We already use something for this.”
→ Good to hear. Does it handle calls and follow-ups specifically for PT, or is it a general tool?
“Just email me.”
→ Happy to. What's the one thing you'd most like fixed: missed calls, no-shows, or patients dropping off?
Competitors worth knowing
Weave, Solutionreach
Interview tips for this company
- Learn PT clinic basics: visits per plan, front desk workload and no-shows. Speaking their language builds trust fast.
- Remember the buyer is often a busy clinic owner, so keep your calls short, warm and practical.
Written from public information about Hello Patient to help you practice. Ask an insider what their role play looked like; it's the best prep there is.