← Healthie
Healthie role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Cloud EHR and practice management software for dietitians, nutritionists and wellness providers: scheduling, charting, billing and client messaging.
Who you'd be calling
Owners and practice managers of small wellness, nutrition and dietitian practices, and telehealth or coaching businesses.
Your opener
“Hi Sam, this is Alex from Healthie. I know I'm calling out of the blue, got 30 seconds to tell you why I called? I talk with nutrition practice owners who are spending evenings on notes and billing, and I wanted to see if that sounds familiar.”
Problems you solve for them
- Juggling separate tools for scheduling, notes, billing and messaging
- Hours lost to paperwork and insurance billing instead of seeing clients
- Worry about keeping client records private and compliant (HIPAA)
Discovery questions to ask
- What do you use today for scheduling, charting and billing, and how many tools is that?
- How much time each week goes to paperwork instead of clients?
- Do you offer virtual visits or take insurance, and how is that going?
Objections they'll throw at you
“I'm busy with clients right now.”
→ Totally get it, that's the reason I'm calling. Can I grab 2 minutes now, or would a quick call tomorrow after your last client work better?
“Not interested.”
→ Fair enough, I'm calling cold. Just so I don't waste your time again, is paperwork even a headache for you right now?
“We already use something for our records.”
→ Good to hear you have a system. What do you like least about it, and would you be open to a short look at how Healthie handles that part?
“Just send me an email.”
→ Happy to. So I send you something useful, what's the one thing you'd most like to fix in your admin work?
Competitors worth knowing
SimplePractice, Practice Better
Interview tips for this company
- Learn the difference between a solo dietitian, a coaching business and a larger group practice; the pains differ.
- Know basic words like EHR, HIPAA and insurance billing so you sound at ease with practice owners.
Written from public information about Healthie to help you practice. Ask an insider what their role play looked like; it's the best prep there is.