← Elation Health
Elation Health role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
EHR and billing software for primary care practices, built to cut charting time and keep clinicians focused on patients.
Who you'd be calling
Physicians, practice owners and office managers at independent primary care practices and small clinics.
Your opener
“Hi Dr. Lee, this is Jordan from Elation Health. I know I'm interrupting your day, do you have 30 seconds? I work with independent primary care practices that are tired of finishing charts at night, and I wanted to ask if that's a problem for you.”
Problems you solve for them
- Clinicians spend evenings finishing charts after clinic hours
- Clunky, slow EHRs that add clicks to every visit
- Billing errors and delays that slow down practice revenue
Discovery questions to ask
- Which EHR are you on now, and how long have you had it?
- How much time do you and your doctors spend on notes after clinic hours?
- How does billing work today, in-house or through an outside company?
Objections they'll throw at you
“I'm in between patients, I don't have time.”
→ Understood, I'll be quick. Is there a better 10 minutes this week, maybe before clinic starts?
“Not interested.”
→ No problem. Out of curiosity, is charting after hours not an issue for your practice, or just not a priority right now?
“We already have an EHR and switching is painful.”
→ Switching is a real worry, and most practices feel that way. If moving over were easy, what would you want fixed first?
“Send me an email.”
→ Sure thing. What would be most useful in it, charting speed, billing, or how a switch works?
Competitors worth knowing
athenahealth, eClinicalWorks, DrChrono
Interview tips for this company
- Practice the difference between talking to a physician and talking to an office manager; doctors want time back, managers want smooth billing.
- Doctors are short on time, so rehearse a very tight opener and a clear ask.
Written from public information about Elation Health to help you practice. Ask an insider what their role play looked like; it's the best prep there is.