← DoorDash
DoorDash role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Delivery marketplace that gives restaurants and local merchants new customers, ads and tools to grow sales.
Who you'd be calling
Owners and managers of restaurants and local merchants, from single shops to small chains.
Your opener
“Hi, this is [Name] from DoorDash. I'm calling local businesses about getting more orders from people nearby. Do you have 30 seconds for me to explain why I called you?”
Problems you solve for them
- Need more orders without a big marketing budget
- Running delivery and pickup is hard to manage
- Unsure which promotions or ads actually pay off
Discovery questions to ask
- How much of your business is delivery or pickup today?
- Have you tried promotions or ads to bring in new customers?
- What's the hardest part of managing online orders?
Objections they'll throw at you
“I'm busy, it's the lunch rush.”
→ Sorry for the timing. When's a quieter time today or tomorrow I could call back?
“We're not interested.”
→ No problem. Is it the fees that worry you, or is delivery just not a fit for you?
“We already use another delivery app.”
→ Many owners use more than one. How is it working, and have you compared the orders you get from each?
“Send me an email.”
→ Happy to. What would help most: more orders, lower costs, or easier operations?
Competitors worth knowing
Uber Eats, Grubhub
Interview tips for this company
- Expect pushback about fees, so prepare a calm, honest answer about value versus cost.
- Know the basics of how merchants use DoorDash, such as promotions and ads.
Written from public information about DoorDash to help you practice. Ask an insider what their role play looked like; it's the best prep there is.