← Dialpad
Dialpad role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
A cloud business phone system with built-in AI that transcribes calls and helps with sales and support conversations.
Who you'd be calling
Office managers, IT leaders, and sales or support leaders at small and mid-sized businesses
Your opener
“Hi Chris, this is Alex from Dialpad. I know I'm interrupting your day. We help companies replace old phone systems with a cloud one that also uses AI to take call notes. Got 30 seconds?”
Problems you solve for them
- Old phone systems are costly and hard to manage
- Teams working remotely or in many places struggle to stay connected
- Managers can't see what's said on calls or coach their reps
Discovery questions to ask
- What phone system is your team using today, and how long have you had it?
- How do your people take calls when they're out of the office or remote?
- Do you have any way to review or learn from your team's calls?
Objections they'll throw at you
“I'm busy right now.”
→ Of course, I'll be brief. When would be a better ten minutes for you this week?
“We're not interested.”
→ No problem. Is that because your phones work fine, or because a change feels like too much hassle?
“We already use something (like RingCentral or Zoom Phone).”
→ Good to know. Are you getting call summaries and notes automatically, or is your team still doing that by hand?
“Send me an email.”
→ Sure. Who else on your team should I include, since phone decisions often involve a few people?
Competitors worth knowing
RingCentral, Zoom Phone, 8x8, Microsoft Teams Phone
Interview tips for this company
- Learn how a cloud phone system differs from a traditional office phone, so you can explain it without jargon.
- Mention the AI features carefully: stick to what you know, such as call transcripts and summaries, and don't overpromise.
Written from public information about Dialpad to help you practice. Ask an insider what their role play looked like; it's the best prep there is.