← CLEAR
CLEAR role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
A secure identity verification platform that lets healthcare organizations confirm patients' identities for check-in and access to records.
Who you'd be calling
Patient access, revenue cycle, digital health and IT security leaders at hospitals and health systems.
Your opener
“Hi, this is Alex from CLEAR. I know I'm calling out of the blue. We help hospitals verify who a patient is quickly and securely, so check-in is faster and records match the right person. Is patient identity something your team deals with?”
Problems you solve for them
- Long, paper-heavy patient check-in
- Mismatched or duplicate patient records and identity fraud
- Patients struggling to log into portals or telehealth
Discovery questions to ask
- How do patients prove who they are at registration today?
- How often do you run into duplicate or mismatched patient records?
- What does a slow check-in cost your team in time or in patient complaints?
Objections they'll throw at you
“I'm busy right now.”
→ No problem, I'll be brief. I only want to know how you handle patient check-in today. Is there a better time this week for 15 minutes?
“We're not interested.”
→ Fair enough. Many health systems say that until they look at the cost of duplicate records. Is check-in speed or record accuracy a problem for you at all?
“We already use something for this.”
→ Good that you have something. Does it also help patients log into portals and telehealth without extra steps, or only at the front desk?
“Just send me an email.”
→ Sure, I can do that. So it's relevant, is your bigger priority faster check-in, fewer duplicate records or fraud prevention?
Interview tips for this company
- Know that CLEAR is best known for airport lanes, and be ready to explain how the same identity tech applies to healthcare.
- Healthcare deals are long and have many stakeholders. Practice asking who else is involved in a decision like this.
Written from public information about CLEAR to help you practice. Ask an insider what their role play looked like; it's the best prep there is.