← Canary Technologies
Canary Technologies role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Hotel software for mobile check-in, guest texting, upsells and payments, so guests skip the front desk line.
Who you'd be calling
General managers, front office managers, directors of operations and revenue at independent hotels, hotel groups and management companies
Your opener
“Hi [Name], this is [Your Name] from Canary Technologies. I know you're in the middle of a busy day, so I'll be quick: we help hotels cut front desk lines with mobile check-in and guest texting. Do you have 30 seconds to tell me if that's something you deal with?”
Problems you solve for them
- Long front desk lines and slow check-in frustrate guests
- Staff are stuck on phones and paperwork instead of helping guests
- Hotels miss extra revenue from upgrades and add-ons
- Chargebacks, payment fraud and manual card handling
Discovery questions to ask
- How does check-in work at your hotel today, and where does it get slow?
- How do guests reach your team when they need something during their stay?
- How do you currently offer upgrades or add-ons, and who handles that?
Objections they'll throw at you
“I'm busy right now.”
→ Totally get it, front desk managers never have a quiet minute. Can I grab just 2 minutes now, or would tomorrow morning work better?
“We're not interested.”
→ Fair enough, most people say that before they know what we do. Can I ask how you handle check-in lines on your busiest days?
“We already use something for that.”
→ That's great, it means you already care about guest experience. What do you like about it, and is there anything you wish it did better?
“Just send me an email.”
→ Happy to. So I send you something useful, what's the biggest headache at your front desk right now?
Competitors worth knowing
Oracle Opera Guest Experience, Monscierge, Duve
Interview tips for this company
- Use the product as a guest first: think about your last hotel stay and what annoyed you, then bring that up in the call.
- Talk like a hotel person: say front desk, GM, guests and revenue per room, not tech jargon.
- Know that you sell to both independent hotels and bigger groups, so ask early which one you're talking to.
Written from public information about Canary Technologies to help you practice. Ask an insider what their role play looked like; it's the best prep there is.