← Availity
Availity role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
A secure network where health plans, providers, and health IT vendors exchange information like eligibility, claims, and authorizations.
Who you'd be calling
Revenue cycle leaders, IT directors, and operations executives at health systems, health plans, and health IT vendors
Your opener
“Hi [Name], this is [You] from Availity. I know I'm catching you at a busy moment. I talk to healthcare organizations about speeding up claims and authorizations between providers and payers. Is that on your radar?”
Problems you solve for them
- Staff waste time on phone calls and portals to check coverage and claim status
- Claim denials and slow authorizations delay payment
- Connecting separately to many payers is expensive and complicated
Discovery questions to ask
- How does your team check eligibility and claim status today?
- How often do denials or prior authorizations slow things down?
- How many payers do you connect with, and how hard is that to manage?
Objections they'll throw at you
“I'm busy right now.”
→ Understood, I'll keep it short. Could we find 15 minutes next week to see if it's worth exploring?
“Not interested.”
→ No worries. Is that because your payer connections are running smoothly, or just not a priority?
“We already use something for that.”
→ That's fine. Many organizations use more than one tool. What does it handle well, and where are the gaps?
“Send me an email.”
→ Sure. Which area matters most to you: claims, eligibility, or authorizations?
Competitors worth knowing
Change Healthcare, Waystar, Experian Health
Interview tips for this company
- Know the basic flow: provider submits a claim, payer decides, and Availity sits in the middle as a connector.
- Enterprise deals involve long cycles and many stakeholders, so practice sounding patient and curious rather than pushy.
Written from public information about Availity to help you practice. Ask an insider what their role play looked like; it's the best prep there is.