← Authenticx
Authenticx role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
An AI platform that analyzes recorded patient and customer conversations so healthcare organizations can find problems and improve care.
Who you'd be calling
Heads of customer experience, call center operations, quality, patient experience and analytics at health plans, providers and pharma companies.
Your opener
“Hi Morgan, this is Alex from Authenticx. We help healthcare organizations find what patients are really saying in their calls without anyone listening to every one. Do you oversee a contact center or patient experience team?”
Problems you solve for them
- Millions of calls are recorded but almost no one listens to them
- Teams spot issues only through small manual samples
- Patient frustration and compliance risks stay hidden
- Leaders struggle to show where to improve service
Discovery questions to ask
- How do you review your patient or member calls today?
- What share of calls does your team actually listen to or score?
- What do you do when you find a pattern, like repeat complaints or confusion about benefits?
Objections they'll throw at you
“I'm busy right now.”
→ Understood, I'll be quick. I only want to find out whether call insights matter to you. Is there a better time this week for 10 minutes?
“We're not interested.”
→ That's okay. Can I ask how you learn what patients are frustrated about today? If you're covered, I'll step back.
“We already use something for this.”
→ Good to know. Some tools are general-purpose and miss healthcare details. How well does yours handle things like patient language and compliance?
“Just send me an email.”
→ Of course. So I send something relevant, is your main focus patient experience, quality or operations?
Competitors worth knowing
CallMiner, Observe.AI
Interview tips for this company
- Learn healthcare basics: payer vs provider, what a contact center does, and why privacy rules like HIPAA matter.
- Practice explaining conversation analytics simply, like 'it listens to every call so your team doesn't have to'.
Written from public information about Authenticx to help you practice. Ask an insider what their role play looked like; it's the best prep there is.