← Aquant
Aquant role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Sells conversational AI that helps field and service teams diagnose and fix equipment problems by voice, photo or text.
Who you'd be calling
VPs and directors of Customer Service, Field Service or Service Operations at equipment manufacturers and industrial companies.
Your opener
“Hi [Name], this is [You] from Aquant. We help service teams fix equipment faster and cut repeat visits, do you have a minute for me to explain why I called?”
Problems you solve for them
- Technicians don't fix equipment on the first visit and need repeat trips
- Experienced technicians are retiring and knowledge is leaving with them
- Service costs and equipment downtime keep rising
Discovery questions to ask
- How often does a technician need a second visit to fix a problem?
- How do newer technicians get answers when they're stuck on a job?
- What does an hour of equipment downtime cost your customers?
Objections they'll throw at you
“I'm busy right now.”
→ No problem, I'll be quick. Is there a better time this week for a 10-minute chat?
“We're not interested.”
→ Understood. Is first-time fix rate already where you want it, or is service just not on the agenda right now?
“We already have a field service system.”
→ Many teams do. Does it help technicians diagnose the problem, or mostly schedule and track the job?
“Send me an email.”
→ Sure. Is your bigger challenge repeat visits, training new technicians, or service costs, so I can focus the email?
Competitors worth knowing
ServiceNow, Salesforce Field Service, ServiceMax
Interview tips for this company
- Learn what 'first-time fix rate' means; it's the key number service leaders care about.
- Be ready to explain in plain words how AI helps a technician on a job, with an example.
Written from public information about Aquant to help you practice. Ask an insider what their role play looked like; it's the best prep there is.