Customer Success Manager
Eve · Legal & compliance
Remote (US)
CSM$120k–$165k OTEStartup36 insiders to talk to
Still open · always hiring (they keep this posting up and hire in groups)
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Strategic Customer Success Manager
Litera · Legal & compliance
Hybrid: Within commuting distance of Denver, Chicago, Raleigh, Austin, Boston, or New Jersey; in office at least 6 days a month
Customer success$80k–$120k base
Opens the job on Litera's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own success plans, executive business reviews and renewals for Litera's largest law firm accounts, and spot risk and expansion opportunities from usage data.
Pay
$80k–$120k base
$80k-$120k base plus performance-based commission
Where you work
Hybrid: Within commuting distance of Denver, Chicago, Raleigh, Austin, Boston, or New Jersey; in office at least 6 days a month
Selling to
Law firms and legal departments
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at LiteraWe found 45 current reps: 5 SDRs, 27 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Litera sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Litera cheat sheet and the role-play guide.
Talk to someone at Litera before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Modified Hybrid:
This role is based in
Denver, Chicago, Raleigh, Austin, Boston, or New Jersey
and we’re looking for someone within a reasonable commuting distance, who can join us in the office at least 6 days a month for collaboration and connection.
Why this Role Matters
As a Strategic Customer Success Manager, you’ll be the trusted partner behind Litera’s largest and most complex law firm relationships — directly driving recurring revenue growth, retention, and customer satisfaction. You’ll work cross-functionally with Sales, Product, and Support to turn adoption data into actionable strategies and ensure every customer realizes the full value of our platform. This is a high-impact role where your ability to build executive relationships, anticipate risk, and champion customer outcomes will shape how Litera’s biggest accounts grow with us. If you’re energized by owning the customer journey at enterprise scale, this is your opportunity.
What You’ll Deliver
- Drive recurring revenue growth and retention across Litera’s largest law firm accounts by building deep, trusted partnerships with key stakeholders and decision-makers.
- Own the customer journey from onboarding through ongoing adoption — developing and executing strategic success plans that deliver measurable value.
- Leverage usage data and customer insights to proactively identify risk, remove adoption barriers, and uncover expansion opportunities.
- Lead a cadence of executive business reviews, value adoption assessments, and strategic check-ins that keep customers engaged and aligned.
- Collaborate cross-functionally with Sales, Product, Marketing, and Support to share customer insights, influence the product roadmap, and drive key OKRs.
- Surface and pursue opportunities to deepen each customer’s investment by solving additional workflow challenges and business problems.
Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.
What You’ll Bring
Must-Haves:
- Experience managing enterprise accounts and/or 1000+ user customer environments.
- Background in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role; advisory backgrounds in law firms will also be considered.
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