Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Customer success$110k–$170k base
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At a glance
What you'd actually do: Own post-sales relationships with enterprise customers of an AI API platform, running onboarding, business reviews, adoption tracking, renewals and expansion with Sales.
Pay
$110k–$170k base
$110k-$170k base, stock options may be offered
Where you work
On-site in San Francisco
Selling to
developers and enterprises
Experience asked
3+ years
Degree
Required
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at HiveWe found 6 current reps: 1 SDRs, 1 AEs, 1 SDR managers. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Hive sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- How is the team doing on quota? What separates the people who hit it?
- How long do SDRs usually stay before moving up to AE?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Hive cheat sheet and the role-play guide.
Talk to someone at Hive before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Hive
Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, deepfake detection, brand protection, sponsorship measurement and more.
Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!
The Role
We are looking for a talented cross-functional Customer Success Lead to cultivate strategic account relationships and support long-term customer growth. This role will serve as the primary point of contact for many of our enterprise customers, supporting them to achieve success with Hive’s API solutions and AI platforms. As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively integrate Hive’s solutions and you will efficiently resolve technical customer issues as they arise. You will work closely with Sales, Product, Engineering, and Operations to drive exceptional customer outcomes and help shape the future of our customer experience.
Responsibilities
- Own the post-sales relationship with key enterprise customers; maintain continuous communication, including monthly check-ins and/or quarterly business reviews
- Partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
- Lead customer onboarding and implementation to ensure customers achieve measurable business value from Hive’s industry-leading AI solutions
- Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
- Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
- Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
- Partner with the Sales team to identify growth opportunities and drive expansion into other areas of Hive’s product suite
- Collaborate with Operations to create playbooks and standard operating procedures to accelerate the growth of the Customer Success team
- Maintain awareness of industry best practices for data maintenance handling as it relates to your role
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