Customer Success Manager, Director - Retail
Salesforce · Sales & marketing tech
Hybrid: San Francisco, CA
CSMLarge company149 insiders to talk to
Still open · posted 15 days ago
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Customer Success Manager
Sweep · Sales & marketing tech
Hybrid: New York City; must live near New York City (works out of the NYC office on a flexible hybrid schedule)
Customer success$120k–$170k OTE
Opens the job on Sweep's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of large enterprise accounts using Sweep's Salesforce agents, running onboarding and quarterly reviews and driving renewals, adoption and expansion.
Pay
$120k–$170k OTE
$120k-$170k OTE plus equity
Where you work
Hybrid: New York City; must live near New York City (works out of the NYC office on a flexible hybrid schedule)
Selling to
Salesforce admins and revenue operations teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at SweepWe found 6 current reps: 5 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Sweep sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Sweep cheat sheet and the role-play guide.
Talk to someone at Sweep before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Who are we?
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
What will you do at Sweep?
As a
Customer Success Manager
, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.
Key Responsibilities
Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
Lead enterprise onboarding, technical configuration, and strategic enablement plans.
Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
Develop scalable best practices and playbooks for enterprise success and expansion.
What We're Looking For?
5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
Salesforce Administrator certification (preferred).
Proven ability to manage multi-stakeholder relationships across business and technical teams.
Experience with complex integrations, security reviews, and compliance processes.
Exceptional communication and executive presentation skills.
Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.
Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule.
The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
About Sweep:
As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page https://www.sweep.io/about.
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