Sr. Customer Success Manager - Fraud/AML Strategy
DataVisor · Cybersecurity
Remote (US) — U.S. or Canada, preferably Pacific Time Zone
CSMGrowth stage
Still open · posted 3 months ago
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Customer Success Manager
Corridor · Cybersecurity
Hybrid, 3 days/week in office: San Francisco; must live near San Francisco, CA (South Beach office, 3 days a week)
Customer success
Opens the job on Corridor's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of technical security and engineering customers, running onboarding, adoption, renewals and expansion for an AI code security platform.
Pay
Not listed
ATS shows $130K-$160K plus equity with no base or OTE label, so not classified
Where you work
Hybrid, 3 days/week in office: San Francisco; must live near San Francisco, CA (South Beach office, 3 days a week)
Selling to
engineering and security teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at CorridorWe found 2 current reps: 2 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Corridor sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Corridor cheat sheet and the role-play guide.
Talk to someone at Corridor before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Corridor
Software development is becoming autonomous. The fastest teams already work this way, and at Corridor, we are leading the way on secure development as the rest of the industry follows.
Security tools were designed for a world where a person wrote the code and a person reviewed it. That's changing quickly. Corridor is securing software factories. We are the security solution for software that builds itself at every level of autonomy. We are preventing vulnerabilities as agents write code, and guiding teams to help decide what's safe to ship.
We're a talented and growing team, led by Jack Cable (Former CISA - Secure by Design) and Ashwin Ramaswami (Former CISA, Stanford, and Schmidt Futures), backed by Conviction, with a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and Langchain.
The Role
We’re looking for a
Customer Success Manager
to help our customers get the most value from Corridor and build long-term, successful partnerships with us.
You’ll build out processes and own a portfolio of customers throughout their lifecycle - from onboarding and adoption through ongoing engagement, renewal, and expansion. We want someone excited to own and build; adding creativity and personality to how we support our customers.
What You’ll Do
Own and build trusted relationships with a portfolio of customers, including security, engineering, and technical stakeholders.
Lead onboarding and adoption, helping customers successfully implement Corridor and realize value quickly.
Monitor customer health, identify risks early, and proactively address challenges.
Drive ongoing engagement, renewals, and opportunities to deepen adoption and expand usage.
Partner with Sales, Product, and Engineering to advocate for customer needs and solve problems.
Share customer feedback and insights to help improve the product and overall customer experience.
Who You Are
You’re a high-ownership, customer-focused operator who enjoys building relationships and solving problems.
You have experience managing B2B customers and driving adoption, retention, and growth.
You’re comfortable working with technical customers and can quickly learn complex products.
You’re proactive, organized, and comfortable managing multiple priorities.
You’re an excellent communicator who can build trust with both technical and executive stakeholders.
You enjoy working in a fast-moving environment and taking ownership of customer outcomes.
Qualifications
3–6+ years in Customer Success, Account Management, Solutions, or another customer-facing role
Experience managing B2B customers through onboarding, adoption, renewal, and expansion