Sr. Customer Success Manager - Fraud/AML Strategy
DataVisor · Cybersecurity
Remote (US) — U.S. or Canada, preferably Pacific Time Zone
CSMGrowth stage
Still open · posted 3 months ago
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Customer Success Lead
Corridor · Cybersecurity
Hybrid, 3 days/week in office: San Francisco; must live near San Francisco, CA (South Beach office, Mon/Wed/Fri)
Customer success
Opens the job on Corridor's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of security and engineering customers through onboarding, adoption, renewals and expansion while building the new Customer Success playbooks.
Pay
Not listed
$160K-$190K listed in ATS without a base/OTE label; no commission mentioned, plus equity
Where you work
Hybrid, 3 days/week in office: San Francisco; must live near San Francisco, CA (South Beach office, Mon/Wed/Fri)
Selling to
engineering and security teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
4+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at CorridorWe found 2 current reps: 2 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Corridor sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Corridor cheat sheet and the role-play guide.
Talk to someone at Corridor before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Corridor
Software development is becoming autonomous. The fastest teams already work this way, and at Corridor, we are leading the way on secure development as the rest of the industry follows.
Security tools were designed for a world where a person wrote the code and a person reviewed it. That's changing quickly. Corridor is securing software factories. We are the security solution for software that builds itself at every level of autonomy. We are preventing vulnerabilities as agents write code, and guiding teams to help decide what's safe to ship.
We're a talented team, led by Jack Cable (Former CISA - Secure by Design) and Ashwin Ramaswami (Former CISA, Stanford, and Schmidt Futures) with a $25M Series A led by Felicis and Conviction. Our customers include ElevenLabs, Lovable, Mercor, and Langchain.
The Role
We’re looking for a talented
Customer Success Lead
to support our customers and build the foundation of Corridor’s Customer Success function. Someone who is passionate about owning customer interactions and building processes to guarantee success. Creativity, ownership and autonomy are a given, we just need the right person and attitude!
You’ll own relationships with a portfolio of customers while working closely with our business leaders to develop the playbooks, processes, and customer experience that will scale as we grow. This is a 0>1 and highly hands-on role for someone who enjoys working directly with customers while also helping build a function from the ground up.
What You’ll Do
Build trusted relationships with security, engineering, and technical leaders and become a strategic partner throughout the customer lifecycle.
Lead onboarding, adoption, ongoing engagement, renewals, and expansion, ensuring customers consistently see value from Corridor.
Monitor customer health, identify risks and opportunities early, and proactively drive successful outcomes.
Turn customer feedback, usage patterns, and challenges into actionable insights for Product, Sales, and the broader team.
Help turn successful customers into advocates, references, and expansion opportunities.
Partner with the Head of Customer Security to build and improve the customer journey, playbooks, processes, and operating rhythm.
Test what works, document it, and help make it repeatable as the function scales.
Who You Are
You’re a high-ownership customer operator who combines strong relationship skills with commercial and technical curiosity.
You have experience managing B2B customers and driving adoption, retention, and expansion, ideally in a technical product environment.
You’re comfortable working with security, engineering, infrastructure, or other technical teams and can quickly learn complex products.