JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Position Summary:
JMARK is looking for a driven and experienced Account Executive to join our team. The AE will be instrumental in identifying new prospects, building strong business relationships based on JMARK's core values, and acquiring new clients by offering tailored technology and business solutions. This role involves proactive communication with prospects and collaboration with internal teams to develop and present formal proposals.
Key Responsibilities:
The Account Executive will:
- Independently source new prospects and respond to marketing and referral opportunities.
- Build and maintain positive business relationships, becoming a trusted advisor to prospects.
- Design and manage technology and business solutions, ensuring they align with prospect goals.
- Achieve personal, team, and departmental sales goals, maintaining a pipeline of 2.5 times the monthly quota.
- Oversee client onboarding, ensuring a seamless transition and exceptional client experience.
- Maintain clear and frequent communication with prospects, vendors, and internal teams throughout the sales process.
- Continuously learn and stay updated on industry trends to better serve prospects and clients.
Duties and Responsibilities:
- Collaborate with marketing, support, community partners, suppliers, and product management to develop new programs and campaigns for Communication Solutions.
- Ensure customer expectations are exceeded, delivering a "wow" client experience.
- Act as a liaison to vendors, selecting products and services that best meet company and client goals.
- Provide an additional point of contact for escalated customer issues, offering technology and business advice.
- Maintain relationships that enhance JMARK’s positive reputation through exceptional customer service.
- Keep the CRM system updated with accurate information for pipeline management and forecasting.
- Facilitate the development and management of client relationships in collaboration with the JMARK team.
Professional Development:
The AE will:
- Participate in ongoing training and stay current on industry trends.
- Develop business, management, and teamwork skills continuously.
- Mentor team members and participate in company-sponsored activities.
- Identify opportunities to improve sales processes and drive team performance.
Sales Objectives:
The AE will be accountable for meeting the Growth Team's monthly quota for increasing MRR and bidding labor projects for Communication Solutions.
Skills and Qualifications:
- 3+ years of experience in client relationships and sales processes.
- Strong ability to communicate technology and business solutions effectively.
- Skilled in preparing and delivering formal presentations and proposals.
- Ability to collaborate with other departments to identify and develop the best solutions.
- Proven track record in developing and maintaining client relationships.
- Solid relationship management and performance management skills.
- Strong customer service orientation.
- Ability to handle adversity with composure and focus on desired outcomes.
- Effective prioritization and execution of tasks in high-pressure environments.
- Exceptional listening, questioning, and interpersonal skills.
- Driven, self-directed, and high attention to detail.
- Skilled in working within a collaborative environment.
JMARK Core Values:
- Commitment to excellence in service delivery.
- Building and maintaining trusted relationships.
- Continuous learning and growth.
How to Apply:
If you are a motivated professional with a passion for technology solutions and a track record of success in sales, we want to hear from you. Apply today to join our team and help us continue to exceed our clients' expectations!
JMARK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
