Customer Success Manager
Worth AI · Fintech & payments
Remote (US); offices in Orlando, FL
CSMStartup
Still open · posted 21 days ago
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Customer success$220k–$300k OTE
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At a glance
What you'd actually do: Own a book of customer accounts after the sale, driving adoption, running QBRs, forecasting renewals and finding expansion with finance teams using the AR software.
Pay
$220k–$300k OTE
$220k-$300k OTE plus equity
Where you work
Hybrid: Chicago or New York City
Selling to
mid-market and enterprise finance teams
Experience asked
4+ years
Tools you'll use
Vitally
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at StuutWe found 5 current reps: 3 SDRs, 1 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Stuut sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The posting mentions Vitally. How much of your day is in those tools?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Stuut cheat sheet and the role-play guide.
Talk to someone at Stuut before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Stuut
Stuut is the AI coworker that runs order-to-cash for the world’s leading enterprises. Across order management, credit, collections, payments, cash application, disputes and deductions, Stuut does the work end to end and keeps going until the cash hits the bank.
Over 150 companies, spanning the mid-market to the Fortune 50, including Honeywell, ZoomInfo and PerkinElmer, use Stuut to unlock up to 40% more cash flow and cut DSO by 47%. More than $3 billion has moved through the platform to date.
Founded in New York by Tarek Alaruri and Ben Winter, Stuut has raised $93 million from Insight Partners, Andreessen Horowitz, M12, Microsoft’s Venture Fund, and others. Learn more at stuut.ai.
The Customer Success Director will own a book of accounts post-sale through renewal and expansion. You are the primary relationship owner: driving adoption, protecting retention, and finding expansion paths tied to the customer's AR outcomes (DSO reduction, cash application accuracy, dispute cycle time)
Responsibilities
Own onboarding through steady-state for an assigned account portfolio.
Drive product adoption against each customer's stated business outcomes, not feature checklists.
Run QBRs: outcomes delivered, ROI, expansion opportunities.
Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
Maintain accurate account health data in Vitally.
What Success Looks Like
GRR and NRR targets met for your book (org target: NRR >110%).
Onboarding velocity and time-to-value hit target.
Clean, current account records; no surprises in forecast.
Requirements
4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
Track record owning renewal/expansion numbers, not just satisfaction scores.
Comfortable with ambiguity: this is a growth-stage company building CS process as it scales.
Financial/AR domain fluency a plus, not required.
Excellent written and verbal communication; comfortable running exec-level QBRs.
US Compensation
Top-of-market salary and equity package
Benefits (for U.S.-based full-time employees)
Medical, dental & vision insurance coverage for you
401(k) & Match
Equity
Flexible PTO
Parental Leave
Stuut is an equal opportunity employer committed to building a team with diverse backgrounds, perspectives, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
