Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Customer success
Opens the job on Endex's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of finance-sector accounts from signature through renewal, driving deployment, adoption, expansion and renewals alongside AEs.
Pay
Not listed
No figures given; 'competitive salary + equity'
Where you work
On-site in New York City
Selling to
financial institutions, Fortune 500
Experience asked
2+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at EndexWe haven't found reps here yet. Search LinkedIn for "sales development Endex".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Endex sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- How is the team doing on quota? What separates the people who hit it?
- How long do SDRs usually stay before moving up to AE?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Endex cheat sheet and the role-play guide.
Talk to someone at Endex before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Who We Are
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the Role
Location:
New York City
Commitment:
5 Days In-Person
We're looking for someone who makes customers successful, not just satisfied. Our customers run agents on real work, where the output has to be right the first time.
As a Customer Success Manager at Endex, you'll own deployment, onboarding, adoption and renewal across our accounts. You'll work directly with our founders, AEs and product team to shape how customers succeed and what we build next.
Your Key Responsibilities
Own Customer Outcomes:
Be the primary point of contact for a portfolio of accounts from signature through renewal. Know their goals, their teams and exactly where Endex fits in their work.
Lead Deployments:
Get new customers live fast. Run kickoffs, configure integrations and partner with IT and InfoSec to clear the path to production.
Train and Enable Users:
Run onboarding sessions and workshops that show teams what agents can do across email, Teams, Excel, Word and PowerPoint. Make every user productive in their first week.
Drive Adoption:
Monitor usage, find the teams getting the most value and replicate it across the firm. Turn a single team's pilot into firmwide deployment.
Protect and Expand Accounts:
Spot risk early and fix it before it becomes churn. Surface expansion opportunities and partner with AEs on renewals and upsells.
Be the Voice of the Customer:
You'll hear every request, edge case and frustration first. Translate that into product feedback, bug reports and roadmap input that keeps us ahead.
Build the Function:
Create the onboarding playbooks, health metrics and support processes we'll scale on. You're not just running customer success. You're helping define it.
What We're Looking For
Proven customer leader:
2+ years in customer success, account management, implementation or consulting. You've owned enterprise accounts and grown them.
Customer-obsessed:
You care whether the people you work with actually succeed. You follow up, follow through and make yourself the person customers call first.
Technically fluent:
You learn new software quickly and can explain it to anyone. You're comfortable working through integrations, security questions and edge cases with engineers.
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