Senior Customer Success Manager, Enterprise

Improve the system and raise the bar:

Maintain strong account hygiene in Vitally and related tools, share customer feedback, and contribute ideas and playbooks that strengthen our broader CX and GTM practice.

What you bring:

• Experience managing Enterprise or scaled B2B SaaS portfolios, with a strong understanding of strategic customer success in a scaled model.

• A track record of owning GRR and NRR while balancing customer outcomes with commercial accountability.

• Strong executive communication skills and the ability to lead data-informed, value-based conversations.

• A proactive approach to risk management, strong customer and product curiosity, and sound judgment in high-stakes situations.

• The ability to collaborate effectively across functions and operate with high accountability in a pod-based model.

• Comfort using AI as a practical tool to synthesize information, improve prioritization, and increase the quality and consistency of customer engagement.

• Previous experience in HR tech is a nice to have.

After 3 months, you’ll:

• Independently own GRR and NRR across your Enterprise-at-scale book of business.

• Work effectively within your GTM pod and contribute to coordinated account strategy across adopt, expand, and renew.

• Deliver key customer moments with strong preparation, value-led storytelling, and clear follow-through.

• Proactively manage customer health, adoption, and risk across your accounts using DLCX and scaled workflows where appropriate.

• Build strong product knowledge and connect Culture Amp’s platform to customer goals.

• Use AI-supported workflows to streamline account planning, uncover customer signals, and improve the consistency of book management.

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.

The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

OTE Salary (US)

$131,000—$150,000 USD

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success

• Learning programs and coaching to help you thrive and grow

• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle

• Inclusive parental leave from day one

• A MacBook and budget to set up your home workspace, enabling flexibility

• Five annual social impact days to to give back to causes that matter to you

• Medical insurance coverage for you and your family (Available for US & UK only)

Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.

Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.