Customer Success Manager
Worth AI · Fintech & payments
Remote (US); offices in Orlando, FL
CSMStartup
Still open · posted 21 days ago
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Customer Success Manager - Technical Account Management
Zip · Fintech & payments
Hybrid: San Francisco
Customer success$100k–$140k OTE
Opens the job on Zip's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Manage a portfolio of commercial customers on a procurement platform, driving adoption and health, and work with Sales on renewals to hit NRR targets.
Pay
$100k–$140k OTE
$100k-$140k OTE
Where you work
Hybrid: San Francisco
Selling to
mid-market and enterprise procurement teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at ZipWe found 45 current reps: 3 SDRs, 21 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Zip sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Zip cheat sheet and the role-play guide.
Talk to someone at Zip before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
We’re looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers. As a CSM, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform, you’ll also get exposure to different types of companies and industries. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees.
You will manage a portfolio of clients across all types of clients and be responsible for driving customer success. This role is ideal for you if you enjoy building, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.
You Will
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
Manage customer health based on data-driven adoption metrics.
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
Partner with Sales to manage renewals to achieve target NRR.
