Customer Success Manager, SMB
Zocdoc · Healthcare
Hybrid: New York, NY; must live near New York, NY (Soho office)
CSM$63k–$73k baseGrowth stage21 insiders to talk to
Still open · posted today
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Strategic Customer Success Manager (Digital Health & Pharmacy)
Develop Health · Healthcare
Hybrid: San Francisco Bay Area
Customer success$155k–$170k base
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At a glance
What you'd actually do: Own a book of large digital health and pharmacy accounts after signing, running QBRs, renewals and expansion to protect retention.
Pay
$155k–$170k base
$155k-$170k base plus equity; no quota
Where you work
Hybrid: San Francisco Bay Area
Selling to
pharmacy benefit managers, payers
Experience asked
5+ years
Tools you'll use
Pylon, Gainsight, Vitally
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at Develop HealthWe haven't found reps here yet. Search LinkedIn for "sales development Develop Health".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Develop Health sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The posting mentions Pylon, Gainsight, Vitally. How much of your day is in those tools?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Develop Health cheat sheet and the role-play guide.
Talk to someone at Develop Health before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. By automating complex, manual healthcare processes—like benefit verification and prior authorization— we've been growing rapidly and over the past couple of years have helped over 2.5 million patients!
We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical. We are now scaling rapidly following a major funding round.
About The Role
We're hiring a
Strategic Customer Success Manager
to own our largest digital health and pharmacy accounts after they sign.
This role doesn't carry a quota. You're measured on retention, renewals, and volume growth from your accounts, and you'll work closely with product and engineering.
Day to day, you'll set success criteria with each customer, catch risk early from usage data, and find where accounts can grow. As we add customers, you'll also build the account plans and QBR templates the rest of the team will use.
You don't need a healthcare background, but you need to learn a complex domain quickly.
What You'll Do
Own a book of strategic accounts
Be the main post-sale contact for our highest-value digital health and pharmacy customers.
Agree on success criteria with each account and track them.
Run QBRs that tie platform performance (approval rates and turnaround time) to the customer's own goals.
Protect and grow revenue
Spot at-risk accounts early from usage and support data, and run the plan to turn them around.
Own renewals and find room to expand, like more volume or new sites.
Work with our account executives when an expansion needs a commercial conversation.
Be the customer's voice inside Develop Health
Bring patterns from your accounts to product and engineering, with a clear read on impact.
Handle the complex escalations yourself, and route the rest to the right person.
Build the playbook
Turn what works on your accounts into templates and processes the team can reuse.
Help set how we score account health and when we step in.
What You'll Bring On Day 1
5+ years in a post-sale, account-owning role
(Customer Success, Account Management, Strategic AM) with a named book of business.
Retention and growth you can point to.
Renewals, NRR, saves, or volume growth on accounts you owned.
B2B experience.
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