Manager, Customer Success
NinjaOne · IT, cloud & dev tools
Hybrid, 4 days/week in office: Austin, TX
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Client Success Manager - San Diego
Interlaced · IT, cloud & dev tools
Hybrid, 3 days/week in office: San Diego; must live near San Diego area
Customer success$75k–$95k OTE
Opens the job on Interlaced's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of managed IT clients in San Diego, run QBRs, handle renewals and contract negotiations, and propose added services.
Pay
$75k–$95k OTE
$75k-$95k OTE, base salary plus renewal/retention bonus
Where you work
Hybrid, 3 days/week in office: San Diego; must live near San Diego area
Selling to
startups and growing companies
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at InterlacedWe haven't found reps here yet. Search LinkedIn for "sales development Interlaced".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Interlaced sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Interlaced cheat sheet and the role-play guide.
Talk to someone at Interlaced before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.
How are we different from traditional IT companies?
- We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
- We have professional development pathways throughout the organization with accompanying training programs.
- We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
- We are poised for significant growth in 2026 and beyond, and need you to help us do it!
- We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.
Interlaced is looking to hire a full-time hybrid Client Success Manager in the San Diego area. This position requires strong attention to detail, excellent communication skills and experience coordinating and prioritizing across multiple concurrent tasks. Past experience in the IT and Tech fields is strongly preferred.
The Client Success Manager (CSM) is responsible for establishing, maintaining, and nurturing client relationships with the goals of 1) retaining and renewing client contracts and 2) consulting and advising clients to meet their technology goals. CSMs guide clients through the post-sales, onboarding, and lifecycle processes, forming a direct relationship with clients while serving as trusted advisors to clients' IT solutions. CSMs should act as a single point of contact for a client to handle escalated issue processing, ensuring that the client always feels prioritized and cared for. CSMs provide clients with timely feedback on their IT solutions, suggest value-added improvements when needed, and ensure client satisfaction while helping clients grow and achieve their goals. A successful CSM grows their clients' revenue and creates a loyal relationship with Interlaced to drive long-term contract stability and retention.
The candidate is expected to work 3 days from the office and 2 days remotely a week, with a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays. The OTE for this role is between $75,000-$95,000 DOE through a base salary and a renewal bonus.
Roles and Responsibilities:
- Plan and attend client recurring meetings, including QBRs and roadmap reviews
- Identify and propose Interlaced services/products to support client IT solutions
- Be a trusted client advisor with knowledge of client tech stacks
- Ensure high client retention and satisfaction
- Manage client communications and escalate issues internally
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