Client Success Manager
JustPark · Retail, restaurants & travel
Hybrid: Dallas, TX; must live near Dallas, Philadelphia, or New York City
CSMGrowth stage
Still open · posted 3 months ago
← All jobs
Customer Success Manager
Playtech · Retail, restaurants & travel
On-site in Atlantic City, us; must live near Atlantic City, NJ (on-site for initial training, may move to hybrid later)
Customer success$105k–$114k base
Opens the job on Playtech's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a set of B2B iGaming customer accounts for Playtech's U.S. Live Casino products, reviewing performance, hosting studio visits and finding upsell opportunities.
Pay
$105k–$114k base
$105-114k salary plus annual bonus
Where you work
On-site in Atlantic City, us; must live near Atlantic City, NJ (on-site for initial training, may move to hybrid later)
Selling to
online casino operators
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Degree
Preferred, not required
Training
Mentions a training program
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at PlaytechWe found 2 current reps: . SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Playtech sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Playtech cheat sheet and the role-play guide.
Talk to someone at Playtech before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Company Description
Playtech is seeking a strategic and relationship-driven Customer Success Manager to support our U.S. Live Casino business. Based in Atlantic City, New Jersey, this role will serve as the primary U.S.-based partner for assigned B2B iGaming clients and connect customer needs with Playtech's global Live teams.
Job Description
The Customer Success Manager will develop a strong understanding of each customer's business, Playtech's Live products, and studio operations to help clients maximize performance and identify opportunities for growth. The role will initially require a strong on-site presence for product and studio training, with the potential to transition to a hybrid arrangement. On-site attendance is required for customer visits and other business needs.
Qualifications
What You'll Do
Strategic Account Management:
Serve as the primary U.S.-based voice of the customer for assigned Live Casino accounts. Build long-term B2B relationships, lead regular meetings, balance client needs with business objectives, and maintain clear ownership of follow-up actions.
Live Product Optimization:
Analyze each licensee's Live Casino offering, performance data, and KPIs to recommend improvements and help customers fully utilize Playtech products and services.
Studio and Customer Engagement:
Host and support customer visits at the Atlantic City studio in partnership with studio leadership and provide professional product and operational presentations.
Growth Opportunities:
Identify upsell, cross-sell, and account-growth opportunities based on customer objectives, product knowledge, and market developments.
Reporting and Planning:
Provide timely, data-driven updates on monthly and quarterly initiatives, customer priorities, project progress, risks, and outcomes.
Cross-Functional Collaboration:
Partner with studio operations, product, technical, commercial, and other global teams to coordinate solutions, communicate requirements, and ensure successful delivery against customer needs.
Market Expertise:
Maintain current knowledge of the U.S. iGaming and Live Casino landscape, including competitor activity and evolving regulatory and compliance requirements.
What You'll Bring
Industry Experience:
Experience in iGaming, online casino, or a related gaming environment, with an understanding of gaming products and operations. Live Casino experience is strongly preferred.
B2B Relationship Management:
Experience in customer success, account management, project management, or another strategic client-facing role. This position focuses on account ownership and partnership management rather than customer support.
Similar jobs
