Sr. Customer Success Manager - Fraud/AML Strategy
DataVisor · Cybersecurity
Remote (US) — U.S. or Canada, preferably Pacific Time Zone
CSMGrowth stage
Still open · posted 3 months ago
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Customer success
Opens the job on Cerby's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of enterprise customers of a cloud access-security product: onboarding, business reviews, adoption, retention and expansion.
Pay
Not listed
Ask in your insider chat what's typical
Where you work
Based in ., ., us (posting doesn't say if remote)
Selling to
mid-market and enterprise security teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at CerbyWe found 5 current reps: 1 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Cerby sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Cerby cheat sheet and the role-play guide.
Talk to someone at Cerby before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Company Description
At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.
We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business.
Job Description
What you will do:
Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
Conduct regular business reviews and collaborate with customers to present strategic security strategies.
Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
Own new customer onboarding process, ensuring quick value realization.
Handle customer requests, answer questions, and guide them through best practices.
Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.
Qualifications
What we are looking for:
5 - 10 years of experience in customer success management positions or similar.
Experience working with enterprise customers.
Ability to communicate and foster positive business relationships (English required, a second language is a plus).
Basic understanding of web technologies.
Accountability and personal organization are essential.
Ability to establish milestones and keep all team members on task.
Experience analyzing and optimizing the existing processes in the Customer Success department.
Problem-solving and high-level troubleshooting abilities.
Experience working within the Identity and Access Security space is a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.