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What you'd actually do: Own a book of 20-25 mid-market contact-center software accounts (about $1.6M), running renewals and driving adoption, retention and expansion.
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Own a book of 20 to 25 mid-market accounts and help each one get real results from Balto.
Customer Success Manager, Mid-Market
Fully remote, U.S. only
Full-time
20–25 accounts, about $1.6M
October 1, 2026
Balto builds AI for contact centers. We help agents in the moment, score every call so leaders don’t have to, and show teams what their customers are really saying, all in one place.
As a Customer Success Manager on our mid-market team, you’ll own the relationship with new and existing customers and make sure they have the help, resources, and insights they need to get the most out of Balto. You’ll drive renewals and expansion, and build partnerships that last.
This is a fully remote position, so you can work from anywhere in the U.S.
20 to 25 mid-market accounts, about $1.6M in total book of business.
the full renewal process for every account in your portfolio.
retention, expansion, and adoption across your book. These are the numbers you’ll be measured on.
You’re an empathetic, organized, and driven customer success professional. You build strong relationships, learn how each customer’s business works, and connect what they need to the value Balto delivers. You’re also their advocate inside Balto, working with our teams to remove obstacles and spot opportunities to grow.
You may be a great fit if you:
This role offers multiple paths for growth at Balto:
Take on more complex relationships and lead higher-impact renewals and expansions.
Manage larger implementations and deepen your strategic partnership skills.
Grow toward a Customer Success leadership track, mentoring other CSMs and driving retention and expansion.
Our process includes virtual interviews and a take-home assessment. Together, they show us how you solve problems, how you communicate, and how comfortable you are with the tools and data a CSM works with every day.
Six values shape how we work:
We start every task by picturing what success looks like, then set ambitious goals to get there.
Every customer, whatever their size or complexity, should feel valued and supported.
We solve problems through open, honest conversations, without the barriers of hierarchy.
Everyone owns their professional development, and our culture backs them up.
We take initiative, solve problems proactively, and produce results we’re proud of.
We recognize each other’s contributions, even in tough discussions.
Choosing Balto means joining a company where your work is meaningful, your growth is encouraged, and your contributions are valued. It’s go time.
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Balto is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all individuals are treated with respect and have equal opportunities to succeed. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Balto is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
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