Client Success Manager
JustPark · Retail, restaurants & travel
Hybrid: Dallas, TX; must live near Dallas, Philadelphia, or New York City
CSMGrowth stage
Still open · posted 3 months ago
← All jobs
Key Account Customer Success Associate_Chineses Vertical
Chowbus · Retail, restaurants & travel
On-site in Chicago; must live near Chicago, IL
Customer success$60k–$70k base
Opens the job on Chowbus's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Manage a portfolio of enterprise restaurant group accounts using the company's POS software: run demos, onboard locations, and drive upsells and new store signings.
Pay
$60k–$70k base
$60k-$70k salary plus bonus
Where you work
On-site in Chicago; must live near Chicago, IL
Selling to
Asian restaurants
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
2+ years
Degree
Preferred, not required
Tools you'll use
Salesforce, Excel, PowerPoint
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at ChowbusWe found 3 current reps: . SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Chowbus sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- The posting mentions Salesforce, Excel, PowerPoint. How much of your day is in those tools?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Chowbus cheat sheet and the role-play guide.
Talk to someone at Chowbus before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Chowbus
is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.
The
Key Account Customer Success Manager (KACSM)
is responsible for building and maintaining long-term relationships with key enterprise clients, ensuring they fully leverage the company’s POS solutions to maximize business value. This role supports clients through POS system and feature demonstrations, evaluates solution fit based on operational needs, and guides restaurant locations through onboarding and implementation. The KACSM works cross-functionally with Sales, Product, Technical, and Support teams to deliver a seamless customer experience, drive client satisfaction, and support long-term business success. This is an on-site position in Chicago. Occasional visits to merchant locations and extended hours may be required depending on business needs.
Client Relationship Management
- Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.
- Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.
- Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value.
- Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.
Product Demos and Implementation
- Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs.
- Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness.
Problem Solving and Support
- Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions.
- Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges.
Client Training and Guidance
Similar jobs
