Senior Customer Success Manager
Spring Health · Healthcare
Remote (US)
CSMGrowth stage51 insiders to talk to
Still open · posted today
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Customer Success Manager
Rad AI · Healthcare
Hybrid, 4 days/week in office: San Francisco; must live near San Francisco, CA office 4 days/week preferred; remote US candidates also considered
Customer success$100k–$130k base · $115k–$150k OTE
Opens the job on Rad AI's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Manage radiology group and hospital customers of an AI reporting product through onboarding, adoption, business reviews and renewals.
Pay
$100k–$130k base · $115k–$150k OTE
$100k-$130k base + $15k-$20k commission, plus equity
Where you work
Hybrid, 4 days/week in office: San Francisco; must live near San Francisco, CA office 4 days/week preferred; remote US candidates also considered
Selling to
radiology practices and health systems
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at Rad AIWe found 5 current reps: . SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Rad AI sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Rad AI cheat sheet and the role-play guide.
Talk to someone at Rad AI before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Rad AI
At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.
Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.
Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.
Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 list, highlighting the innovation and momentum behind our mission.
If you’re ready to shape the future of healthcare, we’d love to have you on our team!
Why Join Us:
We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems, helping drive success at the forefront of generative AI-driven healthcare innovation.
The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies. This role will be responsible for building strong executive relationships with customers,, demonstrating ROI and impact of our solution, fostering cross-functional collaboration to maximize customer value, positioning customers for upsell and cross-sell opportunities, and turning customers into enthusiastic advocates.
What You'll Be Doing:
Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization and renewal.
Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
Hold Strategic Business Review meetings to secure renewals and generate growth opportunities
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