Customer Success Manager, Director - Retail
Salesforce · Sales & marketing tech
Hybrid: San Francisco, CA
CSMLarge company149 insiders to talk to
Still open · posted 15 days ago
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Senior Enterprise Account Lead (Senior Customer Success)
Brandlight · Sales & marketing tech
Hybrid: New York City
Customer success$150k–$180k base
Opens the job on Brandlight's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of large enterprise brand accounts from onboarding through renewal and expansion, working with marketing executives on adoption and results.
Pay
$150k–$180k base
$150k-$180k salary range
Where you work
Hybrid: New York City
Selling to
enterprise brands and marketers
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
7+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at BrandlightWe haven't found reps here yet. Search LinkedIn for "sales development Brandlight".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Brandlight sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Brandlight cheat sheet and the role-play guide.
Talk to someone at Brandlight before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Brandlight
Brandlight is the leading enterprise AI visibility platform, built to help the world’s leading brands understand, manage, and optimize how they appear across AI-driven search, commerce, and advertising.
As AI rapidly becomes a trillion-dollar marketing and distribution channel, Brandlight is defining the systems that decide how brands are surfaced, trusted, and chosen.
Join our team and help build the next generation of tools shaping the future of brand management in an AI-first world.
About the Role
As a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. You’ll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Salary Range: $150,000 - $180,000 a year
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes
Requirements
7+ years of experience managing enterprise accounts, with ownership of renewals and expansions
Experience working directly with Fortune 500 marketing leadership (CMO / VP level)
Strong ability to understand customer business objectives and clearly articulate product value
Comfortable leading conversations as the domain expert, even when challenged with new information
Consultative and adaptable; able to operate effectively without rigid playbooks
Strong executive communication skills and a trusted-advisor presence
Solid understanding of product and strong analytical judgment
Highly organized, dependable, and consistent in execution
Strong sense of ownership with reliable follow-through
Why join us
At Brandlight, you’ll build and shape a new category at the intersection of AI, marketing, and commerce.
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