Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Customer success
Opens the job on Worktrace AI's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Be the main contact for enterprise customers of an AI automation product, driving onboarding, adoption and expansion while troubleshooting issues and relaying feedback to product.
Pay
Not listed
No figures given; 'top-of-market salary and equity'
Where you work
On-site in San Francisco
Selling to
business teams adopting AI
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
6+ years
Tools you'll use
Sentry, PostHog, Supabase
Visa
Sponsors visas
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at Worktrace AIWe haven't found reps here yet. Search LinkedIn for "sales development Worktrace AI".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Worktrace AI sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- The posting mentions Sentry, PostHog, Supabase. How much of your day is in those tools?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Worktrace AI cheat sheet and the role-play guide.
Talk to someone at Worktrace AI before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About us
At Worktrace AI, our mission is to eliminate the AI divide. Frontier AI labs are developing AI that can free people to focus on meaningful, high-impact work—yet, most teams don’t know where to start and are being left behind. We’re building AI that helps teams uncover their best automation opportunities and build those automations.
The role
As the company’s first Customer Success Manager, you will combine customer obsession with AI fluency to help enterprises successfully use Worktrace AI. You’ll partner directly with customers to drive onboarding, use, and expansion of Worktrace within their company. You’ll also be an internal champion for customers to improve the product based on their feedback. You’ll see firsthand how companies transform their business processes with AI and play a key role in making that transformation happen.
What you’ll do
Serve as the primary point of contact to customers for driving successful onboarding, use, and expansion of the product
Diagnose issues by using AI, technical tools, and collaborating with internal engineering teams
Manage vendor onboarding and customer security questionnaires
Translate customer feedback into actionable product improvements
Build customer relationships through regular communication with sponsors and product users
Proactively identify issues to provide a seamless customer experience
Build a deep judgement on customer needs and advocate for those needs internally
Identify opportunities to grow the business within large enterprises
Develop internal playbooks and automations to improve support quality
You’ll excel in this role if you
Have 6+ years experience in customer success, account management or post-sales for technical B2B products
Have expert troubleshooting skills using an AI-first mindset and modern technical tools like Sentry, PostHog, and Supabase
Have experience collaborating cross-functionally on complex escalations
Are customer-obsessed, proactive, and take full ownership of outcomes, from first issue to final resolution
Are passionate about helping enterprises adopt AI
Benefits and perks
Top-of-market salary and equity
Visa sponsorship
Generous health and dental insurance for you and dependents
Unlimited PTO
401K
The Team
Our founders are Angela Jiang (CMU PhD), an early product manager at OpenAI and led the launches of GPT-3.5 and GPT-4, and Deepak Vasisht (MIT PhD), a CS Professor at UIUC who has deployed cutting edge AI into industries spanning agriculture to space. Our team are builders that come from Google DeepMind, Meta, MIT, McKinsey, Twitter, Uber, and HPE. Join us.
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