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What you'd actually do: Own a portfolio of complex enterprise accounts for a marketing measurement platform, driving onboarding, adoption, renewals and expansion with senior marketing leaders.
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Who We Are
DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
DV Rockerbox is seeking a Senior Customer Success Manager to own our more complex, high-value enterprise client relationships and ensure these customers achieve measurable success with our platform. You will partner directly with senior marketing leaders across multi-stakeholder organizations, guiding them from onboarding through adoption, growth, and renewal. This is a highly visible, client-facing role that requires strong executive presence and the ability to navigate ambiguity across large, complex accounts.
Sr. CSMs at DV Rockerbox operate at the intersection of strategy, analytics, and execution, and are expected to bring seasoned judgment to the highest-complexity engagements on the team. You'll help customers leverage our unified measurement platform to reach goals ranging from strategic budgeting to channel optimization, while keeping adoption and outcomes at the center of every engagement. You'll also help raise the bar for the broader CSM team.
Nice to Have
The successful candidate’s starting salary will be determined by a number of non-discriminatory factors, including qualifications for the role, level, skills, experience, location, and internal equity relative to peers at DV. The estimated salary range for this role, based on the qualifications set forth in the job description, is between $100,000 - $135,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
Customer Success at Rockerbox
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