Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Customer Success Manager, US DOD
Dataminr · AI & data
Hybrid, 2 days/week in office: DC area, reporting to the Arlington, VA office; must be able to obtain a Secret clearance
Customer success$90k–$133k OTE
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At a glance
What you'd actually do: Drive First Alert adoption and renewals for a portfolio of US Department of Defense customers and pass expansion leads to the DoD sales team.
Pay
$90k–$133k OTE
$90,450-$133,313 OTE (base plus commission target), plus equity
Where you work
Hybrid, 2 days/week in office: DC area, reporting to the Arlington, VA office; must be able to obtain a Secret clearance
Selling to
federal, state and local agencies
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Degree
Preferred, not required
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at DataminrWe found 17 current reps: 1 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Dataminr sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Dataminr cheat sheet and the role-play guide.
Talk to someone at Dataminr before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
See yourself at Dataminr
You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr’s First Alert product, you understand your customers’ strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers. As a CSM, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team.
This is a DC-based hybrid role reporting into our Arlington, VA office, and requiring two days a week in office unless traveling (approximately 25% travel for ongoing training and client engagements).
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here
Multimodal AI:
our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The opportunity
- Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction
- Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
- Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins
- Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
- Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
- Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
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