Client Success Manager
JustPark · Retail, restaurants & travel
Hybrid: Dallas, TX; must live near Dallas, Philadelphia, or New York City
CSMGrowth stage
Still open · posted 3 months ago
← All jobs
Customer success
Opens the job on vivenu's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of event organizer customers on a ticketing platform, driving adoption, business reviews, renewals and expansion.
Pay
Not listed
No pay figures in posting
Where you work
On-site in Tampa
Selling to
event organizers and venues
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at vivenuWe found 9 current reps: 1 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what vivenu sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the vivenu cheat sheet and the role-play guide.
Talk to someone at vivenu before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Redefine the future of live entertainment tech
Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
As a (Senior) Commercial Customer Success Manager your responsibilities will include:
Customer Success as a Strategic Priority:
Proactively manage your customer portfolio and develop tailored success plans that align your customers’ strategic goals with the capabilities of the vivenu platform.
Onboarding & First Value Realization:
Guide your customers through a smooth and structured implementation. Ensure that the value of the platform becomes tangible and measurable early on.
Relationship Management at Eye Level:
Build long-term partnerships with key stakeholders and strengthen them through workshops, regular business reviews, and initiatives such as vivenu Labs or the Ambassadors Program.
Growth & Expansion Advisory:
Help your customers improve user experience, drive revenue growth, and optimize operational processes.
Customer Health Monitoring:
Monitor relevant KPIs and usage data to identify risks early and implement data-driven actions to strengthen the relationship.
Renewal Management with Vision:
Act early to develop the customer relationship further and secure contract renewals and potential expansions.
Voice of the Customer:
Collect constructive feedback and share it with internal teams to help improve our product, services, and internal structures.
Enablement & Product Training:
Keep customers up to date with new features and platform developments. Plan and deliver training to ensure adoption and long-term value.
What you will need to succeed in this role:
Stakeholder Relationship Management:
Proven ability to build and maintain strong relationships with a wide range of stakeholders – including ticketing managers, digital and IT teams, and executive leadership.
Portfolio Management & Prioritization:
Similar jobs
