Opens the job on PetDesk's own careers site. Some companies ask you to create an account or click through another page first.
What you'd actually do: Manage 400+ independent veterinary practice accounts by phone, email and video, driving adoption and retention and passing expansion leads to Sales.
Most people just hit Apply. Do these first and you show up with someone on the inside.
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Independent Customer Success Managers focus primarily on individual veterinary practices, managing a portfolio of 400+ accounts and building strong relationships with practice managers and owners. They use a mix of personalized and scaled engagement to drive adoption, address customer needs, and identify opportunities for retention and growth. This role is well-suited for someone who excels at managing a high volume of individual customer relationships while using data and targeted communication to deliver consistent value at scale.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair candidate review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
PetDesk
Customer Success Manager at PetDesk
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