Customer Success Manager
Worth AI · Fintech & payments
Remote (US); offices in Orlando, FL
CSMStartup
Still open · posted 21 days ago
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Customer Success Manager, Enterprise
Stripe · Fintech & payments
Hybrid: Chicago; must live near Chicago, IL
Customer success$114k–$145k base
Opens the job on Stripe's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Manage a book of enterprise Stripe customers, run annual business reviews, and drive account health, renewals and expansion with the account team.
Pay
$114k–$145k base
$113,672-$144,750 base; any commission or bonus targets are in addition
Where you work
Hybrid: Chicago; must live near Chicago, IL
Selling to
Businesses of all sizes
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
4+ years
Degree
Required
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at StripeWe found 81 current reps: 25 SDRs, 34 AEs, 2 SDR managers. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Stripe sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Stripe cheat sheet and the role-play guide.
Talk to someone at Stripe before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
- Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights.
- Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company.
- Advocate for the customer to internal stakeholders.
- Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience.
- In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful.
Who you are
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management.
Must also have four (4) years of experience in each of the following:
- Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes;
- Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team;
- Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities;
- Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction;
