Sr Customer Success Manager - Oracle Health
Oracle · IT, cloud & dev tools
Based in United States (posting doesn't say if remote)
CSM$93k–$187k baseLarge company123 insiders to talk to
Still open · posted 7 days ago
← All jobs
Technical Customer Success Manager (TCSM)
Browserbase · IT, cloud & dev tools
On-site in San Francisco; must live near San Francisco, CA (in office 5 days a week)
Customer success$140k–$160k OTE
Opens the job on Browserbase's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of developer and AI-startup customers from onboarding through renewal, debugging with their engineers, running QBRs and driving expansion.
Pay
$140k–$160k OTE
Estimated OTE $140k-$160k plus equity and commission
Where you work
On-site in San Francisco; must live near San Francisco, CA (in office 5 days a week)
Selling to
developers and AI companies
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
2+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at BrowserbaseWe found 4 current reps: . SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Browserbase sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Browserbase cheat sheet and the role-play guide.
Talk to someone at Browserbase before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Browserbase
Browserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.
We've gone from 0 to Series B in founding vision to power the world's best AI tools and help everyone automate the web.
About the Role
Browserbase is excited to hire a
Technical Customer Success Manager
to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.
You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.
At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.
Key Responsibilities
Own the post-sale lifecycle from onboarding through renewal and expansion
Read code, understand architectures, and debug issues alongside our customers
Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
Partner with Product and Engineering to communicate customer needs and feedback
Drive product adoption and identify expansion opportunities
Proactively identify at-risk accounts and build recovery plans
Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
Create customer success processes, documentation, and playbooks that scale
Run quarterly and executive business reviews with technical and business stakeholders
Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
Represent Browserbase in technical conversations and at industry events
Qualifications
Requirements
2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
Track record of driving retention and expansion in a high-growth environment
Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
Excellent communication skills with the ability to speak developer-to-developer
Nice to have
Similar jobs
