Customer Success Manager, Director - Retail
Salesforce · Sales & marketing tech
Hybrid: San Francisco, CA
CSMLarge company149 insiders to talk to
Still open · posted 15 days ago
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Founding Customer Success Manager
Lightfield · Sales & marketing tech
Hybrid, 4 days/week in office: San Francisco; must live near San Francisco (HQ); Wednesdays work from home
Customer success$160k–$180k base
Opens the job on Lightfield's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of high-growth startup customers after signing: migrate them, build their workflows, drive adoption, and grow accounts while owning retention and NRR.
Pay
$160k–$180k base
$160k-$180k salary plus equity
Where you work
Hybrid, 4 days/week in office: San Francisco; must live near San Francisco (HQ); Wednesdays work from home
Selling to
startups and SMB sales teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
4+ years
Promotion path
Scope grows into larger customers and more responsibility; a seat to build a function or career on
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at LightfieldWe haven't found reps here yet. Search LinkedIn for "sales development Lightfield".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Lightfield sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Lightfield cheat sheet and the role-play guide.
Talk to someone at Lightfield before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Lightfield
Lightfield is reimagining CRM as a world model of a business. By learning from emails, meetings, and customer conversations, we’re building a living understanding of how a company works—so AI can help teams anticipate what comes next, make better decisions, and take action.
More than 5,000 companies have used the product since its November launch. We’ve raised more than $70M from Andreessen Horowitz, Coatue, Maverick Ventures, and Greylock to attack the biggest software category in the world. We previously built Tome, which reached more than 25 million users, and our team brings experience from Llama, Instagram, Google, and Salesforce.
About the Role
Every customer success team is told to drive adoption in a product they can't configure, then waits on engineering for every change. Lightfield is different. The product configures itself, and the agents do the execution, so this job is about judgment and the customer, not chasing tickets.
We've shipped a product founders love, with nearly 5,000 companies signed up since our November launch. For teams who go deep, Lightfield replaces a whole stack: the CRM, the enrichment, the sequencing, and the operator who wired it all together. We need someone to own what happens after they sign, and to get them there: migrated, live, and growing.
This is a founding role. We've built the early foundation - the processes, the playbooks, the first customers - and now we need someone to own it and take it further. You'll inherit real accounts, high-growth startups already running on Lightfield, and take them from signed to running their business on us, and getting more from it every month.
You'll do the account work directly at first, and the scope grows quickly, into larger customers and more responsibility as you build. For the right person, it's a seat you build a function or a career on. You'll report to the Head of Customer Success and work daily with sales, product, and engineering.
You're equal parts operator, builder, and trusted advisor. Lightfield's agents do the execution. You bring the judgment that guides them and own the relationship with the customer.
What You'll Do
You own our most important customers from the moment they sign, and you own the value they get and how much they grow:
Migrate them onto Lightfield and get their business running on it quickly
Build their workflows and automations in the product, so Lightfield does the work they used to do by hand
Drive adoption across the whole team, until Lightfield is where their daily work happens
Spot where they can get more from the platform, make the case, and grow the account as they do
Own the outcomes: retention, net revenue retention, and expansion across your book. With consumption pricing, adoption is revenue
You're in the product with your customers throughout, building alongside engineers who stay close to the people they build for.
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